Pātai / FAQs
FAQs
CAN I CHANGE MY ORDER?
If you wish to change your order you can email info@akeakeake.com within 24 hours of making the order. You will be obligated to pay any difference in price if the value is higher.
YOU DON'T HAVE MY SIZE IN STOCK?
While we are trying to navigate ourselves with online orders, please let us know via email at info@akeakeake.com or drop us a quick message on facebook if your size or style is currently out of stock. This will not guarantee your order however more stock can be ordered as soon as possible. We are grateful for your patience.
Standard courier takes 5-7 working days. Rural courier takes 6-8 days. If you haven't received your order within 8 working days please email info@akeakeake.com.
MY PARCEL HAS NOT ARRIVED YET, WHAT CAN I DO?
There are a few things to double check about your parcels whereabouts first.
+ Ensure you wrote the correct mailing address
+ Ring or enquire online to the designated posting company and provide your tracking number to enquire/redirect your parcel.
+ If you still haven't had any luck, please send an enquiry to info@akeakeake.com and we will do our best to help you out
HOW DO I RETURN OR EXCHANGE CLOTHING I HAVE PURCHASED?
- Please get in touch with us first. Email us at info@akeakeake.com to return or exchange an item.
- Ensure items are UNWORN, UNDAMAGED and in the original packaging as Ake Ake Ake will not accept any items returned damaged in any way.
- All returned items will receive store credit which you can use to purchase a different size or style online.
- Unfortunately we will not exchange any items for cash money unless it is faulty due to printing or material damage before purchase
CAN I CHANGE MY ORDER ONCE IT'S BEEN PLACED?
Unfortunately we are unable to cancel your order however if you wish to change your mind please email info@akeakeake.com and we will do our best to help you out before the order gets processed. This is not 100% guaranteed however we will do our best to help you.